Choosing the Best Life Insurance Company in Sri Lanka 🇱🇰

When looking for a life insurance plan in Sri Lanka, asking the right questions is crucial. These are the top inquiries prospective customers make, covering the company's reliability, policy details, and financial aspects.

1. Questions About Company Reliability and Trust

Q: What is the company's Claim Settlement Ratio (CSR) and how does it compare to others in the Sri Lankan market?

• Why it Matters: The CSR is the single most important metric for reliability. It shows the percentage of claims an insurer settles. A high CSR indicates a strong, trustworthy commitment to paying out claims to your family.

Q: How financially stable and reputable is the life insurance company?

• Why it Matters: Life insurance is a decades-long commitment. Customers look for a long-established provider with a strong brand and high credit ratings to ensure they can meet their obligations many years down the line.

Q: What is the quality of their customer service and claims process?

• Why it Matters: A life claim is made during a difficult emotional period. Customers need assurance that the process will be hassle-free, transparent, and settled quickly to provide prompt financial relief.

Q: Is the insurer regulated and licensed by the Insurance Regulatory Commission of Sri Lanka (IRCSL)?

• Why it Matters: This confirms that the company operates legally and adheres to all national consumer protection and governance standards.

2. Questions About Policy Types and Coverage

Q: What are the core differences between the various types of life insurance they offer (e.g., Term, Whole Life, Endowment, and Unit-Linked Investment Plans)?

• Why it Matters: Understanding whether a plan focuses purely on protection (Term) or includes a savings/investment component (Endowment or Unit-Linked) is key to selecting a product that matches one's financial strategy.

Q: How much coverage (Sum Assured) do I need to adequately protect my family?

• Why it Matters: People need a clear methodology to calculate a sufficient policy size that covers their outstanding debts (like mortgages) and replaces their income for the number of years their dependents will need financial support.

Q: What is the availability and cost of additional protection riders?

• Why it Matters: Policyholders often want to customize their plans with riders for Critical Illness cover, Permanent Disability, or Hospitalisation benefits to create a complete safety net.

Q: Are there any common exclusions or conditions that would void the policy or prevent a payout?

• Why it Matters: Knowing the fine print, such as limitations regarding pre-existing conditions or death under certain circumstances, is essential to prevent unexpected claim rejection.

3. Questions About Premiums, Investment, and Flexibility

Q: What are the available premium payment terms and is the policy flexible if my financial situation changes?

• Why it Matters: Customers inquire about flexible payment frequencies (monthly, quarterly, etc.) and whether they can increase or decrease their cover, or stop and resume payments without losing their benefits entirely.

Q: What are the tax benefits associated with the premium payments in Sri Lanka?

• Why it Matters: Life insurance is a key tool for tax planning in Sri Lanka, and customers want to know the maximum tax deductions they can claim on their premium payments.

Q: What are the projected returns and associated fees for investment-linked policies?

• Why it Matters: For plans with a savings component, consumers need transparency on how their investment grows, what administrative charges are deducted, and the historical performance of the underlying funds.

Q: What is the cash value or surrender value of the policy if I need to cancel it early?

• Why it Matters: Understanding the potential financial loss if a policy is terminated prematurely is a crucial factor in the long-term commitment.